Managing as Helping

Are you a manager, or maybe an informal leader with implicit influence and responsibility? Have you considered how you think about your role? Have you considered thinking about yourself as a helper? If you’re reading this, chances are you’re working in a knowledge-based organization: an enterprise that builds its success on being able to convert human […]

The Freedom to Solve Problems

Isn’t it really sad that employees in some companies aren’t allowed to solve the customers’ problems? In Sweden, the major telecom operators are notorious in this regard, in my personal experience. What is it like in your company? Is everyone allowed to and capable of really helping your customers? “In addition to encouraging creativity, bossless […]