Managing as Helping

Are you a manager, or maybe an informal leader with implicit influence and responsibility? Have you considered how you think about your role? Have you considered thinking about yourself as a helper? If you’re reading this, chances are you’re working in a knowledge-based organization: an enterprise that builds its success on being able to convert human […]

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What Is an Advanced Scrum Master?

Being a scrum master is more than just reminding a team to perform certain ceremonies, it’s about growing the best possible workplace. To begin with, let’s clarify this whole thing about the “scrum master”. It’s the name of a role. It’s a relatively new and pretty ridiculous name by intent, because a change was needed […]

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Broken Software

I sometimes hear the agile manifesto being criticized for focusing on “just working software”. It’s said that working software is not enough, that we need to reach further. I agree that we need change, but not in the wording. If your definition of working software is “if it compiles, ship it”, then the manifesto’s words […]

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Check-in in a Circle

When I kick off a class or workshop, I want participants to engage as soon as possible after entering the room. I do work through some practical bits first, but after that I quickly hand things over to participants. For a long time, I’ve been using an opening exercise I learned from Ken Schwaber. In […]

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The Freedom to Solve Problems

Isn’t it really sad that employees in some companies aren’t allowed to solve the customers’ problems? In Sweden, the major telecom operators are notorious in this regard, in my personal experience. What is it like in your company? Is everyone allowed to and capable of really helping your customers? “In addition to encouraging creativity, bossless […]

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